God Can See You

I was in my front yard this morning washing my 22 year old car. It’s Sunday. I saw my neighbor come out all dressed up for church. She got in her car and drove off without even a glance my way.

She and her husband have five vehicles between them. That doesn’t count the riding lawnmower he also uses weekly.

I’m a Senior Citizen now trying to survive on Social Security. I worked forty years, raised three kids and now can’t work. I can afford to pay a man once a month to mow the grass in my yard. Do you think my Christian neighbor’s husband has even once asked me, as my grass was over a foot high, waiting for the day I could get it mowed again . . . when we have a lot of rain, like we have recently, it grows quickly . . . but do you think her husband has ever once suggested that he ride that riding lawn mower across the street and mow my front yard?

I have a push lawnmower, but am unsteady on my feet and afraid to try to use it. I have a week whacker I might try to use the next time the grass gets so high.

I wanted to yell after my neighbor today as she drove off to church “God can SEE you.” But I didn’t.

I thought about following her next Sunday and going inside her church, but really, what’s the point? When I first moved in, I talked to her once. At that time I didn’t know she viewed herself as better than I am . . . and I asked her where she went to church, as I was looking for a church to attend. She told me . . . then she sniffed and added, “but it’s not for everyone”. Well. Ok, then.

But God can see you.

He can see me too, talking about my neighbor. I am not bearing false witness. I’m just wondering how Christ-like she thinks she is? I’m sure he would have waved at me when he drove by. He might even have invited me to church and then later helped me wash my old car.

King James Bible
And answered them, saying, Which of you shall have an ass or an ox fallen into a pit, and will not straightway pull him out on the sabbath day?  Luke 14:5

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Taboo Subjects?

Are there things writers should keep private?

I just posted a blog on my other blog, Proudofeverywrinkle, and I wonder if I disclosed too much?

I’m old now. I’m older than I ever expected to live to be. Both of my parents died in their 50’s. I never expected to live this long.

I wrote about something that has bothered me my whole life. It might have been better left unsaid. I don’t know what, if anything, is taboo when disclosed by a writer . . . especially as it relates to the writer’s personal life.

I see things on TV and films that raise my eyebrows. A lot of sex is included just for the purpose of including it, I guess. Sex in movies was better to me when it was waves crashing up on the beach and not the pornlike scenes they show today.

If I think sex is overdone and too detailed in films and TV now, perhaps others will think my revealing some of the things I’ve lived with and lived through is too overdone and too detailed?

I don’t know.

 

Friends and Relatives

Around whom do we seek to be? How does that influence our abilities as a writer?

Recently I’ve gone out more. I’ve noticed that the people I go out with, whatever the group is, are all very similar to each other. Yesterday at a luncheon I attended, I felt like I could exchange anyone else in the room for my table members and have the exact same experience.

I do believe writers are people watchers. One suggestion made by a writing teacher long ago was to go to the mall, sit on a bench in the middle of the mall and watch the people go by. Then play the “what if” game in your head. Why is that couple arguing? Did one of them cheat on the other one or did one of them want to buy something the other one objected to? What if the argument was about something else? What could it be? How about that smartly dressed woman clicking her heels rapidly as she almost races across the mall. What is her hurry? What’s her story?

We tend to watch those who are different from us. Somehow it helps us reassure ourselves that although they may not be ok, we are. Or it might give us goals. Many children I taught, when I was teaching, had the goal of growing up to become professional sports players. It didn’t matter that others would point out how few children actually reach that goal. Those children were sure they would. (I’m afraid I exploited that goal by telling them they needed to learn to read so they could read and understand the contract they’d need to sign (so also they needed to learn to write).

Yesterday I thought about all the friends, relatives, and strangers I have known or met over the years. The memorable ones were the most colorful ones.

My mother ran a rooming house. Although I didn’t really like the parade of strangers who would stay in the upstairs part of our home, I did meet many different kinds of people, or hear about them from my step-father, as folks moved in and out. One stayed for a couple years. Others were usually just there while the job they came to town to do lasted. I would say my two favorites were two Native Americans who had strong family ties and went home every weekend. They often brought back stories that I loved to hear. My mother trusted those two and even let them use the kitchen. For most of the rest, the door to our part of the house stayed locked. But there again, it proves we seek out those like us. There is Native American heritage in my family.

I’m not suggesting you run out and befriend a murderer so you can write about one better. Criminals are very guarded with their true feelings and thoughts. But you can certainly think about how the couple arguing in the mall might have been doing so over an item one of them considered shoplifting. What was it? What would have happened if they’d been caught? Or if they hadn’t been caught?

I tried to play the “what if” game at the luncheon yesterday (in my head), but I always came up with the same story.

 

 

Now There’s Two of Them

I had started filling in the formatted form for my poetry book on Createspace. I thought I had almost finished getting all the poems in. It’s a chapbook, so it’s not too long.

My middle son came by for Mother’s Day. He sat at my computer and I had the poetry book minimized. He clicked on it and was reading my poems when I came in. He was very interested in the book. I told him I need a sketch of a tombstone and he said he could do that. (He didn’t do it yet.) But then he asked if I’d thought about using some of the pet photographs that I’ve taken over the years? He thought it would make the book more interesting. He added 2 or 3 of them for me. They did look nice.

After he left, I tried to work on my pet poetry book again. I do not understand how to put the rest of the poems in the book like I was doing. I don’t know if he changed something or if the pictures changed something or what. I ended up starting a new pet poetry formatted book and adding my poems again. I had a question about how I did something at the beginning of the format, so I tried inserting a chapter from my “Blindman” book into a different formatted book. That showed me what I was doing wrong.

Then I decided I could not add all those poems again in one sitting, so I am pacing myself. I add five pages to the poetry book daily and one chapter to the Blindman book. Now I am working on two books at once.

I have most of the books I’ve worked on for years finished. I think when I get one of these – and it will probably be the poetry book, since it’s the shortest – published, that I was start one of the other ones and always work on setting up two books at the same time.

I think I’ve mentioned my mind skips around like a grasshopper sometimes . . . maybe “jumps around” is a better statement. Moving between two books works better for me for now.

When one of them is published, I’ll let you know. I plan to use Createspace on Amazon.com. I’ve studied it for years and it fits how I want to publish the best of any self-publishing company I’ve considered.

I’ve had a couple people – one an author friend, who is published, and one a Creative Writing teacher at a university – tell me I need to find an agent. That seems easier said than done. I’ve approached a couple agents and been rejected, and if they want a percentage of my earnings, they need to at least accept me as a client. But since I can’t find one easily, I’ll try self-publishing and see where that leads.

Followers

I am beginning to get more followers for my blogs and I don’t know what to do about it. I definitely notice when an email appears telling me someone liked a blog or someone is now following my blog.

What is the etiquette for blogs? Do I acknowledge each new follower and thank them? I always try to respond to comments. Should I respond with a “Thank you for following my blog” as well?

What do other bloggers do? Do you thank others for liking your blog?

I know the comments and the likes and the followers warm my heart. Should I mention that?

I appreciate each and every reader. For anyone reading this, I thank you.

Pet Poetry Book

I have all the poems uploaded to the Createspace Formatted Manuscript in Microsoft. Now I need to “clean up” the pages and make sure the Table of Contents and all other inside pages are accurate.

Next, I think I design the cover and hopefully after that I can publish the book.

The thing I like about Createspace is they print on demand, which means I don’t have to print out a bunch of them and try to sell them myself. They’ll be listed on Amazon.com’s website.

Today my 17 year old dog is sick and I’m taking her to the vet this morning. Hopefully I’ll work on my poetry book some more today. It’s time consuming, but if I get this one completed, I have 3 or 4 more books written that I also plan to publish on Createspace.

It looks like Createspace gives you a website . . . an Author Page . . . to display your publications. I guess they’ll do that when this first book is published? I’ll let you know.

 

Tapes, Courtesy of Your Family

I watched an episode of ER today and there was a woman character in it who screamed obscenities from her bed to anyone who walked by. Many regarded her as unpleasant and blamed her for her behavior. I saw a woman who had been badly abused – probably as a child and teenager, and she was repeating the things that had been said to her.

No one wakes up one morning and suddenly has a head and a mouth full of ugly words. Those words are recorded in our minds by those closest to us who say the things we end up believing about ourselves. And we will repeat many of the same things to those around us.

The words you, or your characters, speak are the words that run through others’ minds when they are least expecting it.

More is More, Not Less

Sifting through all the folders of written work, I find I have written plenty over the years.

Editing needs to be done to some of the manuscripts.

Yesterday I opened what I thought was an outline for a story book and found I had actually already written it. I need illustrations.

I am uploading the poems into the poetry book format. I found an article by an author who had published a chapbook of poetry on Createspace. Her book contains poems about cats.

Sitting with my middle son at breakfast on Friday, I mention the new title for the poetry book. He improves on it and explains why.

I have so much already written. Someone once said “less is more” (Who coined the term less is more?Ludwig Mies van der Rohe coined the phrase “Less is More” but apparently he borrowed it from poet Robert Browning. As one of the great figures of 20th century architecture, his principles were centered around order, logic and clarity.)

https://www.quora.com/Who-first-coined-the-phrase-Less-is-more-and-in-what-context

 

 

Frustration, Your Name Is Computer!

I’m working on my pet poetry book. I’ve been working on it since 2012. Now I’m putting more poems into the Createspace Formatted Book Form that I’ve already started. After I insert each poem, I read it to see how it reads. I am making some small changes. It’s exhausting!

It’s taking me longer to get each poem “just right” in the book and on the page than it took me to write them! Part of this is the complicated tabs I use to make line spaces and font . . . then there’s the poem that is two pages long and somehow got put so that you had to turn a page to read the second part. Most of my poems are not that long and it’s one more thing to try to remember, which I obviously forgot. I’ve cut and pasted that poem, putting first the ending before the beginning and then the ending back on a page you can’t see until you turn a page . . . grrrrr . . . .

I’m going to take a break. That’s always my best option when I’m this frustrated. The poems are all written. I just need to put them in this book in an appealing manner.

Some of the poems have been published in magazines, so I know those are good. Others have sat in a file on this computer waiting for me to be less tired from my day job so I could find an appropriate market and submit them.

My planned publish date for this book was December 2017. That didn’t happen. Still I plod on, determined to see this book through.

I have three more books written. What more can I do?

Oh . . . the rhymes, the rhymes, the rhymes that live in my head! I speak in rhymes, at times, without meaning to.

I will conquer this computer problem. There’s no mountain too high for my publishing dreams, right?

If I were younger, I might be querying book publishers, although I’m not sure there’s a lot of poetry publishers out there . . . but I want to live to see this book in print (and the other three).

We do what we must do, but this morning, the computer is not my friend. I think I have a sinus headache. I KNOW I have a computer headache.

Later.

Matthews Motors BBB Complaint

COMPLAINT ACTIVITY REPORT  Case # 11122975        Better Business Bureau

 Consumer Info:    Corbett, Constance   Clayton NC

Business Info: Matthews Motors

11315 US Hwy 70-W Business

Clayton, NC  27520

Location Involved:    (Same as above)

Consumer’s Original Complaint :

Matthews Motors had my car 17 days. They have not fixed it but want $800 for their efforts, plus $100 to $120 to tow it to someone they say might fix

My car broke down mid day Nov 3. I called my regular mechanic who is the official tow truck driver for Matthews Motors. He said since their logo was all over the car, he had to tow it to their service dept.  Pete Fowler in Matthews Motors Service Department  called Nov 6 to say it would cost $544.58 to repair it. I told them to go ahead. I could afford that. It didn’t fix it. They needed to replace more parts, they said. Every day I got a different story. Parts were ordered and slow to come in. Parts were replaced, but that didn’t fix it. Now it still won’t start, so they say, but I owe $800 for the parts they replaced, but today Pete Fowler, the service manager held the paperwork on my car in his hand while asking for $800 and he told me NO, I could not get a copy of the paperwork. I owed him $800 for all the work they did that didn’t fix the car and once I paid $800, I would need to pay another $100 to $120 to have it towed to someone who could probably fix it. He wants to send my Chevrolet to a Buick GMC Dealer, and no, he has no idea how much that place will charge because he still doesn’t know what is wrong with it and he has replaced all the parts he thought would fix it, but it still isn’t fixed. All this time I’ve been without a car, unable to work my part time job. Pete refused me a loaner car saying they don’t do loaners. I’m 67 years old, but I’m not stupid enough to pay for something that doesn’t work and I can’t even see the paperwork on? Also my car has been sitting unlocked every time I went by. The lights work on it. If I had a key, I’d try to start it. Also Pete went out of his way to get a Matthews Motors Auto Repair Credit Card for me, but I haven’t activated it. It is good for $700 and what he says he’s done, but refuses to share the paperwork on, costs $800. But the car is not working still, Pete says.  I’ve only put 5,000 miles on it in 14 months. I bought the car from them. I work part-time locally. Without being able to get to work, I may become homeless. I don’t mind paying for things, but I won’t pay for invisible, non-solution repairs. I need to be able to get to work and I think Matthews Motors wants to have the car repossessed and re-sell it. I don’t think they intend to repair it or have it repaired and returned to me. They’ve been callous in their treatment and they think I’ll charge $700 on a credit card they applied for for me so my car can be towed, at my expense, to someone they think might be able to figure out what will fix it, because Matthews Motors cannot diagnose the problem with my car. However, I should pay for the things they tried that didn’t work? And I have to pay the $800 for who knows what they did that didn’t work, before they’ll tow (at my expense) my car to someone hopefully more competent than they are.

Consumer’s Desired Resolution:

Tow my car at their expense to the place they think can fix it, since they’ve had it 17 days and cannot figure out what is wrong with it. I already paid to have it towed to Matthews Motors. Find out exactly what is wrong with my car and then only charge me for what fixed it, not all the things they replaced that they hoped would fix it. Put the old stuff back on, if it didn’t fix it when it was replaced. Get a final total amount it will cost to have my car in working order before expecting me to pay as I go for who knows what. I don’t trust them at all. 17 days of jerking me around saying first one thing and then the other was wrong with it and finally admitting they have no idea why it won’t start or what’s wrong with it, but their buddy in another town might be able to figure it out, but I have to pay to have it towed there after paying to have it towed to their service dept in the first place. And I have to pay for the things Matthews Motors did that didn’t fix the car before they’ll send it to someone they think can fix it is not acceptable.

BBB Processing

11/20/2017                web       BBB        Complaint Received by BBB

11/21/2017                EF         BBB        AB – Complaint Reviewed by Operator

11/21/2017                OTTO   EMAIL     Inform Consumer

11/21/2017                OTTO   EMAIL     Inform AB Business of Complaint

12/06/2017                OTTO   BBB        AB- No response to first notice to business

12/06/2017                OTTO   EMAIL     Consumer – Have You Heard From the AB Company

12/06/2017                OTTO   EMAIL     AB-Resend Complaint to Business

12/06/2017                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : I was able to have the car towed at Chevrolet Headquarters expense to a respectable dealer. Parts that should have been working well had been replaced by Matthews Motors. The new repair shop is trying to figure out how to fix the damages to my car.

12/07/2017                WEB      BBB        RECEIVE BUSINESS RESPONSE : Our mechanics spent 15-20 hours trying to fix the cranking problem with Constance’s vehicle. They were unable to fix the problem. We discounted our service to cost, unfortunately in this situation nobody wins. Once the vehicle arrived at Deacon Jones (to be checked out), it started as the tow truck driver was unloading it. I have called Constance and am waiting for a response.

Sincerely,

Steve Matthews

President

12/07/2017                EF         EMAIL     Forward Business response to Consumer

12/07/2017                WEB      BBB        RECEIVED CONSUMER REBUTTAL : Steve Matthews at Matthews Motors has offered to rent a car for me for seven days while the other repair shop attempts to repair the car. The other place is replacing the pcm and then says they will have to backtrack over what Matthews Motors mechanics did to try to make sure everything is right before I get my car back. Matthews Motors charged me $802 for replacing a battery and whatever else they did that did not fix my car. I didn’t realize when I was talking to Steven Matthews that the rental car was to be his only response to my complaint. Matthews Motors had my car a total of 25 days. They said they didn’t have any loaners. For 25 days they held my car and replaced perfectly good parts with used parts. No, a one week car rental will not satisfy me. I am calling Enterprise and canceling the rental. I thought Steven Matthews was trying to do what was fair. Every other place I’ve spoken to says if their efforts do not fix the vehicle, they “eat” the costs. The customer is not charged. The new place, which is a GM certified repair shop, says the check engine light is on (it wasn’t before Matthews Motors worked on it) and the steering is rough (it wasn’t before Matthews Motors worked on it). One day when I called, Pete Fowler said they were working on the steering column and I told him then the car steered just fine. Why? Why mess with the steering column? Now it doesn’t steer smoothly. I don’t know what was done to that. No. I am not satisfied with a one week rental when they had my car 25 days without fixing it and when they replaced good parts with used parts. No. It’s not the response I requested and I’m not satisfied. I contacted Chevrolet Headquarters and THEY paid to have the car towed to a GM Certified Repair Dealer. If Matthews Motors had had their way, it would have cost me $120 to have it towed elsewhere. As it is, I had to pay $802 just to get them to release my car to another repair shop after they’d had it for 25 days without fixing it.

12/07/2017                EF         EMAIL     Forward Consumer Rebuttal to Business

12/08/2017                WEB      BBB        RECEIVED FINAL RESPONSE FROM BUSINESS : I believe my response to pay for a rental car was more than fair. Constance seemed to be pleased with this. We figured her car should be ready by then. They were delivering the rental to her.

12/08/2017                EF         EMAIL     Forward Final AB Response to Consumer

12/08/2017                WEB      BBB        RECEIVED CONSUMER’S ADDITIONAL RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)

My car was repaired by Deacon Jones in Smithfield NC for $270 and ready Thursday afternoon, Dec. 7. I did not need the rental car and had already canceled it. Matthews Motors charged me $802 for repairs and replacement parts that did not fix my car. They claim they worked on it for hours, but I was at their lot four different times and the car was always parked in the back corner of the lot and did not appear to have been moved at all. I took pictures of its location. I think they should not expect me to pay for their repair attempts that did not fix my car. I paid Deacon Jones $270 and my car is running again. I did not realize when Steve Matthews was offering me a rental car that he thought that would resolve this problem. The problem is a charge of $802 for a car his company did not repair, and they kept the inoperable car for 25 days, and MADE ME pay $802 before they would allow it to be towed to another repair shop that was able to repair the car. The car had to be TOWED off Matthews Motors Lot. Matthews Motors said I had to first pay for their attempts at repairing my car at the exorbitant rate of $802 before they’d allow it to be towed somewhere else and IF they towed it for me, they wanted $120 more in towing fees. They charged $115 to tow it there in the first place which is very expensive for a 3 mile tow. They have tried to wring every penny out of me that they can and have given me nothing in return but almost a month of days of stress and emotional distress. Unless they cancel the charges for their attempts at fixing my car, I have no other recourse but a lawsuit against them. I do not owe them for not repairing my car. Twenty-Five days I was told first one thing and then another. Twenty -Five days they kept my car parked in the back corner of their lot and did not fix it. Twenty-Five days I did not have use of my car while they took parts off – perfectly good parts – and replaced them with used parts that did not fix my car. They did not return the new, good parts they took off my engine but said they didn’t have them anymore. No. A rental car I do not need for a week does not resolve this business’s mistreatment of me.

Matthews Motors BBB Complaint

COMPLAINT ACTIVITY REPORT  Case # 11122975        Better Business Bureau

 

Consumer Info:    Corbett, Constance   Clayton NC

Business Info: Matthews Motors

11315 US Hwy 70-W Business

Clayton, NC  27520

Location Involved:    (Same as above)

Consumer’s Original Complaint :

Matthews Motors had my car 17 days. They have not fixed it but want $800 for their efforts, plus $100 to $120 to tow it to someone they say might fix

My car broke down mid day Nov 3. I called my regular mechanic who is the official tow truck driver for Matthews Motors. He said since their logo was all over the car, he had to tow it to their service dept.  Pete Fowler in Matthews Motors Service Department  called Nov 6 to say it would cost $544.58 to repair it. I told them to go ahead. I could afford that. It didn’t fix it. They needed to replace more parts, they said. Every day I got a different story. Parts were ordered and slow to come in. Parts were replaced, but that didn’t fix it. Now it still won’t start, so they say, but I owe $800 for the parts they replaced, but today Pete Fowler, the service manager held the paperwork on my car in his hand while asking for $800 and he told me NO, I could not get a copy of the paperwork. I owed him $800 for all the work they did that didn’t fix the car and once I paid $800, I would need to pay another $100 to $120 to have it towed to someone who could probably fix it. He wants to send my Chevrolet to a Buick GMC Dealer, and no, he has no idea how much that place will charge because he still doesn’t know what is wrong with it and he has replaced all the parts he thought would fix it, but it still isn’t fixed. All this time I’ve been without a car, unable to work my part time job. Pete refused me a loaner car saying they don’t do loaners. I’m 67 years old, but I’m not stupid enough to pay for something that doesn’t work and I can’t even see the paperwork on? Also my car has been sitting unlocked every time I went by. The lights work on it. If I had a key, I’d try to start it. Also Pete went out of his way to get a Matthews Motors Auto Repair Credit Card for me, but I haven’t activated it. It is good for $700 and what he says he’s done, but refuses to share the paperwork on, costs $800. But the car is not working still, Pete says.  I’ve only put 5,000 miles on it in 14 months. I bought the car from them. I work part-time locally. Without being able to get to work, I may become homeless. I don’t mind paying for things, but I won’t pay for invisible, non-solution repairs. I need to be able to get to work and I think Matthews Motors wants to have the car repossessed and re-sell it. I don’t think they intend to repair it or have it repaired and returned to me. They’ve been callous in their treatment and they think I’ll charge $700 on a credit card they applied for for me so my car can be towed, at my expense, to someone they think might be able to figure out what will fix it, because Matthews Motors cannot diagnose the problem with my car. However, I should pay for the things they tried that didn’t work? And I have to pay the $800 for who knows what they did that didn’t work, before they’ll tow (at my expense) my car to someone hopefully more competent than they are.

Consumer’s Desired Resolution:

Tow my car at their expense to the place they think can fix it, since they’ve had it 17 days and cannot figure out what is wrong with it. I already paid to have it towed to Matthews Motors. Find out exactly what is wrong with my car and then only charge me for what fixed it, not all the things they replaced that they hoped would fix it. Put the old stuff back on, if it didn’t fix it when it was replaced. Get a final total amount it will cost to have my car in working order before expecting me to pay as I go for who knows what. I don’t trust them at all. 17 days of jerking me around saying first one thing and then the other was wrong with it and finally admitting they have no idea why it won’t start or what’s wrong with it, but their buddy in another town might be able to figure it out, but I have to pay to have it towed there after paying to have it towed to their service dept in the first place. And I have to pay for the things Matthews Motors did that didn’t fix the car before they’ll send it to someone they think can fix it is not acceptable.

BBB Processing

11/20/2017                web       BBB        Complaint Received by BBB

11/21/2017                EF         BBB        AB – Complaint Reviewed by Operator

11/21/2017                OTTO   EMAIL     Inform Consumer

11/21/2017                OTTO   EMAIL     Inform AB Business of Complaint

12/06/2017                OTTO   BBB        AB- No response to first notice to business

12/06/2017                OTTO   EMAIL     Consumer – Have You Heard From the AB Company

12/06/2017                OTTO   EMAIL     AB-Resend Complaint to Business

12/06/2017                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : I was able to have the car towed at Chevrolet Headquarters expense to a respectable dealer. Parts that should have been working well had been replaced by Matthews Motors. The new repair shop is trying to figure out how to fix the damages to my car.

12/07/2017                WEB      BBB        RECEIVE BUSINESS RESPONSE : Our mechanics spent 15-20 hours trying to fix the cranking problem with Constance’s vehicle. They were unable to fix the problem. We discounted our service to cost, unfortunately in this situation nobody wins. Once the vehicle arrived at Deacon Jones (to be checked out), it started as the tow truck driver was unloading it. I have called Constance and am waiting for a response.

Sincerely,

Steve Matthews

President

12/07/2017                EF         EMAIL     Forward Business response to Consumer

12/07/2017                WEB      BBB        RECEIVED CONSUMER REBUTTAL : Steve Matthews at Matthews Motors has offered to rent a car for me for seven days while the other repair shop attempts to repair the car. The other place is replacing the pcm and then says they will have to backtrack over what Matthews Motors mechanics did to try to make sure everything is right before I get my car back. Matthews Motors charged me $802 for replacing a battery and whatever else they did that did not fix my car. I didn’t realize when I was talking to Steven Matthews that the rental car was to be his only response to my complaint. Matthews Motors had my car a total of 25 days. They said they didn’t have any loaners. For 25 days they held my car and replaced perfectly good parts with used parts. No, a one week car rental will not satisfy me. I am calling Enterprise and canceling the rental. I thought Steven Matthews was trying to do what was fair. Every other place I’ve spoken to says if their efforts do not fix the vehicle, they “eat” the costs. The customer is not charged. The new place, which is a GM certified repair shop, says the check engine light is on (it wasn’t before Matthews Motors worked on it) and the steering is rough (it wasn’t before Matthews Motors worked on it). One day when I called, Pete Fowler said they were working on the steering column and I told him then the car steered just fine. Why? Why mess with the steering column? Now it doesn’t steer smoothly. I don’t know what was done to that. No. I am not satisfied with a one week rental when they had my car 25 days without fixing it and when they replaced good parts with used parts. No. It’s not the response I requested and I’m not satisfied. I contacted Chevrolet Headquarters and THEY paid to have the car towed to a GM Certified Repair Dealer. If Matthews Motors had had their way, it would have cost me $120 to have it towed elsewhere. As it is, I had to pay $802 just to get them to release my car to another repair shop after they’d had it for 25 days without fixing it.

12/07/2017                EF         EMAIL     Forward Consumer Rebuttal to Business

12/08/2017                WEB      BBB        RECEIVED FINAL RESPONSE FROM BUSINESS : I believe my response to pay for a rental car was more than fair. Constance seemed to be pleased with this. We figured her car should be ready by then. They were delivering the rental to her.

12/08/2017                EF         EMAIL     Forward Final AB Response to Consumer

12/08/2017                WEB      BBB        RECEIVED CONSUMER’S ADDITIONAL RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)

My car was repaired by Deacon Jones in Smithfield NC for $270 and ready Thursday afternoon, Dec. 7. I did not need the rental car and had already canceled it. Matthews Motors charged me $802 for repairs and replacement parts that did not fix my car. They claim they worked on it for hours, but I was at their lot four different times and the car was always parked in the back corner of the lot and did not appear to have been moved at all. I took pictures of its location. I think they should not expect me to pay for their repair attempts that did not fix my car. I paid Deacon Jones $270 and my car is running again. I did not realize when Steve Matthews was offering me a rental car that he thought that would resolve this problem. The problem is a charge of $802 for a car his company did not repair, and they kept the inoperable car for 25 days, and MADE ME pay $802 before they would allow it to be towed to another repair shop that was able to repair the car. The car had to be TOWED off Matthews Motors Lot. Matthews Motors said I had to first pay for their attempts at repairing my car at the exorbitant rate of $802 before they’d allow it to be towed somewhere else and IF they towed it for me, they wanted $120 more in towing fees. They charged $115 to tow it there in the first place which is very expensive for a 3 mile tow. They have tried to wring every penny out of me that they can and have given me nothing in return but almost a month of days of stress and emotional distress. Unless they cancel the charges for their attempts at fixing my car, I have no other recourse but a lawsuit against them. I do not owe them for not repairing my car. Twenty-Five days I was told first one thing and then another. Twenty -Five days they kept my car parked in the back corner of their lot and did not fix it. Twenty-Five days I did not have use of my car while they took parts off – perfectly good parts – and replaced them with used parts that did not fix my car. They did not return the new, good parts they took off my engine but said they didn’t have them anymore. No. A rental car I do not need for a week does not resolve this business’s mistreatment of me.